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      <image:title>Projects - Gardner Email Marketing Strategy</image:title>
      <image:caption>By thinking about ticket sales as a single step in a ladder, the museum was able to be more strategic about marketing tactics and campaigns.</image:caption>
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      <image:title>Projects - Gardner Email Marketing Strategy</image:title>
      <image:caption>Once a person’s email address is in the CRM, tactics can be used to deepen engagement and shorten the time between first interaction and advocacy.</image:caption>
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      <image:title>Projects - Gardner Museum Website Refresh</image:title>
      <image:caption>Low-tech on-site survey to determine what content in-person visitors were looking for.</image:caption>
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      <image:title>Projects - Gardner Museum Website Refresh</image:title>
      <image:caption>Results of a card-sort exercise done to confirm navigation terms and content architecture.</image:caption>
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